Data Held/Source

Purpose

Shared With

Retention period

Customer name and telephone number (written and on mobile phone)

To be able to contact Customers to update them on orders placed

Phone numbers will only be kept in the address book if agreed by the Customer

No-one

6 months following completion of order

12 months for hanging baskets orders after completion

Customer email address

To be able to contact Customers to update them on orders placed or reply to queries

No-one

6 months following completion of order/query dealt with

Customer Address

For delivery information only and for accident details

No-one except:

Accident details will be sent to HSE if RIDDOR required

6 months following completion of order/

3 years for accidents

Web site requests for information

To be able to answer questions on plant/availability of stock

No-one

6 months following completion of order

CCTV film

Security to be shown to police if required

Monitored when in the ‘Cottage’ to identify customers needing service

Police only

Recordings are kept for up to 12 months